Real-time fraud signal pipeline
A streaming pipeline replaced a once-nightly batch job so risk could be flagged during the transaction flow.
340ms p95 latency
Delivery examples
Systems designed for the day after launch.
These anonymized delivery examples show the problems and outcomes we work toward. Client identities are shared only where permission has been granted.
Unified metrics layer
Six regional spreadsheets and three source systems were brought into a documented warehouse and common metrics layer.
18 hours/week saved
Ops console for care teams
An internal app replaced fragmented case-routing workflows across shared spreadsheets and chat threads.
4 weeks to first release